Frequently Asked Questions
How do I set up an account?
Once you’ve downloaded and opened the app, you’ll be guided through sign-up.
Do I need to be a paid subscriber to be in my family/friend’s team?
No, you don’t need to pay for a subscription to be added to someone’s Team. Your friends and family can add you to their Team and share their health data so you can be there for support, accountability, and motivation.
How much does a subscription cost?
A subscription is $9.99 per month or $97.99 annually.
What does a subscription get me?
With a subscription, you can sync your wearable device (Apple Watch, Fitbit, Oura Ring) to populate your dashboard. You’ll be able to create a Team consisting of your existing health care providers, friends and family. You can also store your personal health records so you always have them in one place. Finally, you can book telehealth calls via the Connect Tab with your existing health care and wellness providers. Your providers will be equipped with more continuous data to help you accomplish your goals.
How is my personal information and medical history stored?
The Modo Bio app and platform were built with industry best practices including data encryption in transit and at rest. This was all put in place to ensure your privacy and protect your data.
Which wearable devices do you support?
We currently support Apple Watch, Fitbit, and Oura Ring.
What if my wearable isn’t listed?
We will be expanding our list of compatible devices in the future. Feel free to email email@example.com with your device details if you want to help provide input for which devices to support next.
How do I know my device synched properly?
Once a device has been successfully synched, you will see a green checkmark appear next to the device type on the Devices Page.
How long does it take for the data to sync?
It may take up to 24 hours for data to appear on your dashboard once you’ve successfully synced your device.
What if my data doesn’t sync?
Please make sure you are using a supported device. If you are and the issue persists, please contact firstname.lastname@example.org and our team will work to resolve it with you.
Who can I share my data with?
You can share your wearable data and personal health record with anyone you choose on our platform – health care providers, wellness providers, friends, and family. Data sharing is also modular so you can decide what types of data you share with each person on your Team. You can change which data you’re sharing at any time, you can revoke permission, and you can remove people from your Team entirely. You have complete control.
Can I trust Modo Bio with my data?
Yes, Modo Bio puts your privacy and data protection as a top priority. You own your health data and have complete control over who you share this data with and which parts of your health data they can access. Modo Bio does not sell data to third parties and the app was also built with industry best practices including data encryption in transit and at rest. This was all put in place to ensure your privacy and protect your data.
Personal Health Records
Which personal health records can I store within the app?
You can store your medical history which includes your blood type, family medical history, social history, and sexual history. You can also upload past diagnostic imaging, input lab results and any blood pressure readings.
Can I share my personal health records?
Yes, you can share your health records with anyone you choose if they are on your team. You are also free to restrict or revoke access for any reason at any time. We don’t currently integrate with Electronic Health Records (EHRs).
How is a personal health record different from a patient portal?
The function of both are the same. However, with Modo Bio’s personal health record, you’re not longer tethered to your doctors patient portal. If you ever change doctors, your health record can travel with you. Plus you can bring in all provider types to your Team plus your friends and family.